Intelligent Systems
National Urban Transit Network
A voice line that answers seven in ten calls itself
- Government & Public Sector
- India
- Asia Pacific
- 70%
- Of calls handled end to end without a person
- 80%
- Faster resolution on the top three call types
- 11
- Languages supported
Call volumes ran well past what the support team could handle. There was no real-time view of what callers were actually asking for, and the team could not keep pace with demand.
What we did
- 01Deployed a multilingual voice system across eleven languages that triages calls and escalates when confidence drops below policy
- 02Automated the three highest-volume call types, pass extensions, fare queries and refund status, on policy-based rules
- 03Built a real-time operations dashboard showing volume, call reasons, containment and escalation by location and time
- 04Integrated full audit logging into the network's core systems
Related work
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Education/India
An AI agent inside an overseas-education advisory's CRM, handling programme discovery, shortlists, document prep and follow-up so counsellors spend their time on students.
80%
Of repetitive tasks automated, with human review
- Digital Union Territory
Government & Public Sector/India
A unified e-governance platform consolidating a union territory's top services behind a single citizen identity, with AI analytics and a multilingual voice layer for citizens who are not online.
15M+
Citizens onboarded across 20 districts in 14 months
- A national telecommunications operator
Telecommunications/Client under NDA
Predictive network models, AI customer assistants and automated resource allocation deployed across a telecom operator's estate.
40%
Reduction in network outages
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