Digital Transformation
Digital Union Territory
Twenty government services under one citizen account
- Government & Public Sector
- India
- Asia Pacific
- 15M+
- Citizens onboarded across 20 districts in 14 months
- 72h
- Grievance resolution, down from weeks
- 24/7
- Operation on sovereign cloud with auditable records
Citizens moved between more than twenty disconnected service portals, each with its own login. Field officers spent their time reconciling spreadsheets, and leadership had no visibility into where service delivery was breaking down across districts.
What we did
- 01Built a single citizen identity against national ID standards, with zero-trust security on sovereign cloud
- 02Consolidated the top twenty services onto one platform with a shared design system and a unified grievance workflow
- 03Added AI analytics: anomaly detection on queue times, load forecasting and automated grievance triage
- 04Layered a multilingual voice IVR over the platform for citizens who are not digitally literate
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