Intelligent Systems
A national telecommunications operator
AI/ML across network operations
- Telecommunications
- Client under NDA
- Global
- 40%
- Reduction in network outages
- 50%
- Faster customer response times
- 20%
- Reduction in operational costs
- $1M
- Saved annually through automation
The operator held vast volumes of network and customer data but lacked the internal expertise to turn it into operational decisions. Outages were diagnosed after the fact and support response times were rising.
What we did
- 01Ran a discovery and infrastructure assessment to prioritise AI/ML use cases
- 02Built predictive models to identify and pre-empt network issues
- 03Deployed AI-driven assistants and sentiment analysis across customer service
- 04Phased the rollout to minimise disruption, with adoption training at each stage
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