Digital Transformation
A telecom operator
Automating customer service and billing
- Telecommunications
- Client under NDA
- Global
- 50%
- Improvement in response times
- 35%
- Increase in customer satisfaction
Long response times to customer inquiries and inefficiencies in billing were driving customer satisfaction down and manual effort up.
What we did
- 01Analysed inquiry handling and billing cycles to locate the automation candidates
- 02Deployed AI-powered chatbots and virtual assistants for high-volume inquiries
- 03Implemented automated invoice generation, payment processing and reconciliation
- 04Integrated CRM with the automated solutions for consistent customer data
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Talk to our engineering team
Tell us what you need built, modernised or maintained. We will tell you whether we are the right firm for it and what it costs.