Digital Transformation
A regional government
Twenty government services under one citizen account
- Government & Public Sector
- Client under NDA
- Global
- 15M+
- Citizens onboarded
- 72h
- To resolve a grievance, which used to take weeks
- 24/7
- On sovereign cloud, with auditable records
Citizens moved between more than twenty portals, each with its own login. Field officers spent their days reconciling spreadsheets, and leadership could not see where service was breaking down.
What we did
The identity follows national ID standards and runs on sovereign cloud under zero-trust security. All twenty services share one design system and one grievance workflow. Analytics flag unusual queue times and sort grievances on arrival, and a multilingual voice line serves citizens who are not online.
Related work
See all
Financial Services/India
Kotak Securities' mobile order flow went from eleven taps to three, and conversion on it rose 400%.
76%
Faster from first tap to completed order
Industrial Distribution/Germany
Würth's 30,000 field representatives moved off a patchwork of third-party tools onto one CRM, on web and mobile.
30,000
Field representatives on one platform
Insurance/India
Star Health rebuilt five customer flows on a cloud-native platform with us, and conversion across them rose 22%.
+22%
Conversion across the rebuilt flows
Tell us which system the AI has to run inside
If that system is not ready for AI yet, tell us that too. An engineer will reply and say plainly whether we are the right firm for it.