Digital Transformation
A major retail bank
Robotic process automation in loan operations
- Banking
- Client under NDA
- Global
- 60%
- Reduction in loan processing time
- 40%
- Reduction in operational costs
Loan processing and customer service ran on manual workflows that were slow, error-prone and expensive, driving both cost and customer dissatisfaction.
What we did
- 01Assessed existing processes and identified the highest-yield automation candidates
- 02Deployed bots for data extraction, eligibility checks and document verification
- 03Automated response handling, account updates and complaint categorisation
- 04Rolled out in phases with pilot validation before each expansion
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